MGH, a full-service marketing communications agency, is seeking an experienced Account Manager to join our growing team. Qualified candidates will have 6-9 years of experience in an integrated marketing communications environment and a proven ability to manage client relationships, lead cross-functional teams, and deliver high-quality marketing programs.
This role is ideal for a strategic thinker who enjoys both client leadership and hands-on campaign execution, and who is ready to take ownership of accounts and help shape long-term client success.
Responsibilities
- Serve as the primary or secondary (working under an account lead) day-to-day relationship owner for assigned clients, acting as a trusted advisor and strategic partner
- Lead the development of integrated marketing strategies, campaign briefs, and project plans, ensuring alignment with client business objectives
- Own assigned client accounts and budgets, including scope development, forecasting, change management, and profitability tracking
- Lead internal integration across creative, media, PR, social, and analytics teams to deliver cohesive, high-performing campaigns
- Oversee multiple concurrent projects and workstreams, ensuring all deliverables are completed on time, on budget, and at the highest quality standards
- Effectively manage multiple competing priorities, within and across various clients, simultaneously
- Develop and deliver strategic presentations, campaign reports, and client-facing recommendations, translating data into actionable insights
- Lead client meetings and communications, including status calls, planning sessions, and performance reviews
- Manage client expectations, timelines, and priorities, proactively identifying risks and resolving challenges before they escalate
- Identify organic growth opportunities within existing accounts and collaborate with account management team and agency leadership on proposals and new initiatives
- Oversee vendor and partner relationships as needed to support integrated campaign execution
- Deliver senior-level quality on all client-facing materials to ensure accuracy, strategic alignment, and brand consistency
Qualifications
- 6-9 years of account management experience within a marketing, advertising, or communications agency environment
- Proven track record of managing client relationships and leading integrated marketing programs across multiple channels
- Experience owning and managing client budgets, scopes of work, and profitability
- Demonstrated ability to lead cross-functional agency teams and manage complex, multi-stakeholder projects
- Strong strategic thinking skills, with the ability to translate client business goals into effective marketing plans
- Exceptional written and verbal communication skills, including experience presenting to senior-level clients
- Ability to make confident, informed recommendations and decisions, even in ambiguous situations
- Advanced organizational and project management skills, with a demonstrated ability to prioritize effectively and meet aggressive deadlines
- Experience with traditional, digital, and social media campaigns, including influencer/content creator initiatives
- Proficiency with project management and analytics tools (e.g., Monday.com, Google Analytics); willingness to learn new platforms as needed
- Demonstrated ability to analyze campaign performance data and present clear, actionable insights
- Self-motivated professional who is proactive, adaptable, and comfortable working in a collaborative, high-accountability environment
- Strong attention to detail and commitment to delivering exceptional client service
Benefits & Perks of the Job
- Position is eligible for remote, hybrid or in-office work options
- 3 p.m. Fridays year-round
- 401k plan
- Generous Paid Time Off (PTO) allowance
- Up to 12 paid holidays
- Company-wide slow down between Christmas and New Year’s (time sensitive/urgent work only)
- Competitive Medical, Dental and Vision plans
- Company-provided life and disability insurance
- Pet health insurance discount
- Company Paid Maternity/Parental Leave
- Membership to a Wholesale Club of your choice (paid for by MGH)
Salary Range: $75,000-$90,000
Why MGH?
You’ll join a passionate, collaborative team at an agency with more than 30 years of experience helping brands grow. We’re proud of our 90%+ employee retention rate and our vibrant culture rooted in creativity, collaboration, and results. We’re undergoing a transformation as an agency, so you’ll be joining at a critical time, helping to shape how we evolve, grow, and present ourselves to our target categories.
Thank you for your interest in MGH, an Equal Opportunity Employer. We value diversity and are committed to building a team that represents a variety of backgrounds, perspectives and skills.